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  • Which requirements do I need to meet to join the project?
    We seek active venues which differentiate themselves by their hospitality and would like to provide value to their customer now and in the future.
  • How and who will contact me?
    Your Area Manager will contact you via mail to explain how to be part of this project.
  • When will the platform be active?
    As with good cuisine or cocktail crafting, a good quality product requires time. But don’t worry, in the meantime our team will work with you so all of your content is uploaded and ready for when the site is live.
  • Can I edit my content?
    Yes. During its launch, our team will be on hand to help you upload all of your Info and products into the platform, with the aim that you yourself will be able to update the information and offerings in the future. We believe that keeping your profile active is the best way to communicate and sell experiences.
  • Can I share my content?
    Of course. You will have your own profile page and sharing options linked to social media so you can share it via SoMe, website, mobile, etc. Remember, the better the content, the more visits you will get, so get creative!
  • Can I have access to my sales?
    Yes, you will have access to your own Dashboard where you can find all the information about your transactions, dates, etc.
  • Which added value could I offer to my costumers?
    We suggest experiences that are led by gastronomy, but if you don’t have the means to do so, you can give them a special gift or provide them with an experience that only you can.
  • Which content can I upload to my profile?
    Apart from the experiences you offer, you can upload your venue information, pictures, etc. But you can also get creative and use special content to lure your customers to your page, such as recipes, video capsules, or taking the chance to verbally explain exactly what your guest has in store for them.
  • How do the customers redeem their purchase?
    When a customer makes a purchase, they will receive an email with an order number (you also will see this purchase on your dashboard) that they must show you once they arrive at your venue. In the case, that experience requires a table reservation be sure to ask for the order number during this process. We recommend keeping your dashboard updates to monitor bookings.
  • What do I do when I have a new order?
    We recommend the following steps:
    • Ensure that you have everything necessary for the experience you are offering.
    • Have the contact details of your guest available, so you are able to communicate any changes.
    • We have recommended to the customer that they contact your venue directly in order to make a booking.
    • When your customer arrives, give the welcome with your best smile, and explain the experience.
    • In case of your local are busy, ask for patience, and you will try to sit them as soon as possible.
    • Have your ‘pending experience’ list to hand (found in your dashboard). We recommend that you have this list printed in order to control sales and manage the flow of guest bookings.