Join the table
Bist du Gastronom und möchtest ein einzigartiges Erlebnis mit Gin Mare anbieten?
Can I get in touch with my guests?
Yes, when a customer makes a booking, their contact and booking details are saved on your dashboard.
What do I do when I have a new order?
We recommend the following steps:
- Ensure that you have everything necessary for the experience you are offering.
- Have the contact details of your guest available, so you are able to communicate any changes.
- We have recommended to the customer that they contact your venue directly in order to make a booking.
- When your customer arrives, give the welcome with your best smile, and explain the experience.
- In case of your local are busy, ask for patience, and you will try to sit them as soon as possible.
- Have your ‘pending experience’ list to hand (found in your dashboard). We recommend that you have this list printed in order to control sales and manage the flow of guest bookings.
How do the customers redeem their purchase?
When a customer makes a purchase, they will receive an email with an order number (you also will see this purchase on your dashboard) that they must show you once they arrive at your venue. In the case, that experience requires a table reservation be sure to ask for the order number during this process. We recommend keeping your dashboard updates to monitor bookings.
What does each order status mean?
Whilst purchasing an experience, you may be presented with more than one order status, below is a brief explanation:
- Completed- Completed / charged order.
- Processing- Pending completion of the order.
- Cancelled- Cancelled orders
- Refunded- Orders which are being refunded by the venue.
- On Hold- Requires action from venue
- Failed- Failed orders.
Can I have access to my sales?
Yes, you will have access to your own Dashboard where you can find all the information about your transactions, dates, etc.
Which added value could I offer to my costumers?
We suggest experiences that are led by gastronomy, but if you don’t have the means to do so, you can give them a special gift or provide them with an experience that only you can.
How does the “exchange” work?
Once the payment is done by the customer, they will receive a voucher which you would be able to check in your Professional Area. We will make sure that this procedure follows strict security and anti-fraudulent measures.
How I will receive the amount of purchases?
You will receive the transaction amount directly in your bank account in approximately 2 workdays with the pertinent commission.
Which content can I upload to my profile?
Apart from the experiences you offer, you can upload your venue information, pictures, etc. But you can also get creative and use special content to lure your customers to your page, such as recipes, video capsules, or taking the chance to verbally explain exactly what your guest has in store for them.
Can I edit my content?
Yes. During its launch, our team will be on hand to help you upload all of your Info and products into the platform, with the aim that you yourself will be able to update the information and offerings in the future. We believe that keeping your profile active is the best way to communicate and sell experiences.